Terms & Conditions

I get great pleasure from making customers (of all ages) happy. I always send a photo of the drawing for approval, before framing and posting it.

Most customers are delighted with the first version, but sometimes it takes a few modifications to get it exactly as wanted, and I am always happy to do so until you are 100% satisfied. Very occasionally it is necessary to redraw the picture, in which case it is done as a matter of urgency.

In hundreds of commissions it has never happened, but should either the customer or I determine that is is impossible for me to meet the requirements, I would offer a 100% refund, and the original will be disposed of. 

Most of my business is by word of mouth, so I am delighted for soft toy portraits to be photographed and shared by customers. It would be wonderful if you could credit our social media (@soggy.rabbit and #soggyrabbit) when you do so. 

I generally post drawings on my facebook, instagram, and website galleries. Please let me know (before approving the picture) if you would like me NOT to do this. You will be the owner of the original drawing, while the artist retains a digital copy. Illustration rights remain with Gail Reid.

In exceptional conditions, as determined by me, I reserve the right to decline an order. In this case a full refund will be given.

Very occasionally an order may incur extra costs not covered by the ordering process. For example delivery to far-flung places, or places without national postal delivery service. In this case I will contact you promptly, giving you an option to settle an invoice for the additional amount, or a full refund.

These terms and conditions do not affect either your statutory rights, or the artist's standard copyright entitlement.